Terms of Service

Welcome to KENDERA FASHION LTD. These Terms of Service describe the rules and conditions that apply when you access our website, browse our products, or place an order with us.

By using our website and purchasing products from KENDERA FASHION LTD, you agree to be bound by these Terms of Service.

1. About Us

This website is operated by:

KENDERA FASHION LTD
Address: 6 Maran Way, Erith, United Kingdom, DA18 4BP
Email: support@kenderafashion.com
Phone: +44 7985702902

We specialise in providing fashionable and affordable jewellery, including rings, bracelets, earrings, and necklaces designed for everyday wear and personal style.

2. Website Use

By accessing our website, you agree to use it only for lawful purposes and in a way that does not harm, restrict, or interfere with the experience of other customers.

You must not:

• Use our website for fraudulent activities
• Attempt to gain unauthorised access to our systems
• Copy or misuse website content without permission
• Provide inaccurate personal or payment information

We reserve the right to restrict access to our website if misuse or unlawful activity is suspected.

3. Products and Product Information

We make every effort to ensure that product descriptions, images, colours, sizes, and details displayed on our website are accurate.

However, slight variations may occur due to differences in screen settings, lighting conditions, and manufacturing processes.

Our jewellery products are designed with quality materials and are inspected before shipment. We recommend following our jewellery care guidance to maintain the appearance and condition of your items.

4. Orders and Purchase Process

When you place an order through our website, you agree that:

• All information provided is accurate and complete
• You are authorised to use the selected payment method
• You accept responsibility for reviewing your order details before completing payment

After placing an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order.

We reserve the right to cancel or refuse an order in cases including suspected fraud, incorrect pricing information, product availability issues, or other legitimate reasons.

5. Pricing and Payment

All prices displayed on our website are shown in the applicable currency and include the information provided at checkout.

Payment must be completed before orders can be processed and dispatched.

We accept payments through secure third-party payment providers. KENDERA FASHION LTD does not store your complete payment card details.

6. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery times may vary depending on the destination, shipping method selected, and circumstances outside our control.

Once an order has been dispatched, customers are responsible for providing accurate delivery information to ensure successful delivery.

For detailed information regarding delivery times and shipping options, please refer to our Shipping Policy.

7. Returns and Exchanges

We want our customers to be satisfied with their purchases.

Customers may request returns or exchanges according to the conditions outlined in our Returns & Exchanges Policy.

To be eligible for a return:

• Items must be unused and in original condition
• Items must include original packaging where applicable
• Return requests must be submitted within the stated return period

Certain items may not be eligible for return due to hygiene reasons or product condition requirements.

Please review our Returns & Exchanges Policy before sending any items back.

8. Jewellery Care

To maintain the quality and appearance of your jewellery, we recommend:

• Keeping jewellery away from excessive moisture and chemicals
• Removing jewellery before swimming, bathing, or exercising
• Storing items in a dry and safe place when not in use
• Cleaning jewellery gently with a soft cloth

Proper care helps extend the lifespan and appearance of your jewellery.

9. Intellectual Property

All content on this website, including text, images, logos, product descriptions, graphics, and designs, belongs to KENDERA FASHION LTD or is used with appropriate permission.

You may not reproduce, modify, distribute, or use our website content for commercial purposes without prior written approval.

10. Third-Party Services

Our website may use third-party services to support website operations, payment processing, analytics, marketing, and delivery services.

These providers may process information according to their own privacy policies and service terms.

KENDERA FASHION LTD is not responsible for the policies or practices of third-party websites or services.

11. Limitation of Liability

To the fullest extent permitted by applicable law, KENDERA FASHION LTD shall not be responsible for losses caused by circumstances beyond our reasonable control, including delays caused by shipping providers, technical issues, or events outside our control.

Nothing in these Terms limits your legal rights as a consumer.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business practices, services, or legal requirements.

Any updated version will be published on this page. Continued use of our website after changes means you accept the updated Terms.

13. Governing Law

These Terms of Service are governed by and interpreted according to the laws of England and Wales.

Any disputes relating to these Terms will be handled in accordance with applicable UK laws and regulations.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

KENDERA FASHION LTD
Address: 6 Maran Way, Erith, United Kingdom, DA18 4BP
Email: support@kenderafashion.com
Phone: +44 7985702902