Frequently Asked Questions (FAQ)

1. What products do you sell?

KENDERA FASHION LTD specialises in fashionable and affordable jewellery, including rings, bracelets, earrings, and necklaces.

Our jewellery is designed for everyday wear and personal styling, with a focus on modern designs and quality materials.

2. What materials are your jewellery made from?

Our jewellery is primarily made from high-quality metal materials, including stainless steel and other durable jewellery metals.

Product materials and specifications are listed on each individual product page.

3. Are your jewellery items suitable for everyday wear?

Yes. Our jewellery is designed for everyday styling.

To maintain the appearance and condition of your jewellery, we recommend avoiding prolonged exposure to water, perfumes, chemicals, and excessive moisture.

4. How long does shipping take?

Orders are usually processed within 1–3 business days after payment confirmation.

Estimated delivery times:

• United Kingdom: 3–7 business days
• International Orders: 7–20 business days

Delivery times may vary depending on location, shipping method, customs processing, and other circumstances outside our control.

For more details, please visit our Shipping Policy.

5. Do you provide order tracking?

Yes. When tracking information is available, we will send shipping details to the email address provided during checkout.

Please allow some time for tracking information to update after your order has been dispatched.

6. How can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we may not be able to make changes or cancel it.

Please contact:

Email: support@kenderafashion.com

7. Do you accept returns or exchanges?

Yes. We accept eligible returns and exchanges according to our Returns + Exchanges Policy.

Items must generally be:

• Unused and unworn
• In original condition
• Returned within the applicable return period

For hygiene reasons, certain jewellery items may not be eligible for return once worn.

8. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please provide:

• Order number
• Photos of the item
• Details of the issue

Our customer support team will review your request and assist you.

9. What payment methods do you accept?

We accept secure payment methods available during checkout, including major credit and debit cards and other payment options provided through our payment partners.

All payments are processed securely through trusted payment service providers.

10. Is my payment information secure?

Yes. Payment information is processed securely through third-party payment providers.

KENDERA FASHION LTD does not store your complete credit or debit card details on our servers.

For more information, please review our Secure Payment page and Privacy Policy.

11. How should I care for my jewellery?

To keep your jewellery looking its best:

• Remove jewellery before swimming, bathing, or exercising
• Avoid contact with perfumes, lotions, and chemicals
• Store jewellery in a dry place when not in use
• Clean gently with a soft cloth

Proper care can help maintain the appearance and quality of your jewellery.

12. Do you offer international shipping?

Yes. We offer shipping to selected international destinations.

Available shipping options and costs will be shown during checkout based on your delivery location.

13. How can I contact customer support?

Our customer support team is happy to help with any questions regarding products, orders, payments, or delivery.

KENDERA FASHION LTD
Address: 6 Maran Way, Erith, United Kingdom, DA18 4BP
Email: support@kenderafashion.com
Phone: +44 7985702902