Shipping Policy

At KENDERA FASHION LTD, we are committed to providing a smooth and reliable delivery experience for our customers. This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Order Processing Time

All orders placed through our website are processed by KENDERA FASHION LTD.

• Orders are usually processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During promotional periods, holidays, or high-demand seasons, processing times may take longer.

Once your order has been shipped, you will receive a shipping confirmation email with available tracking information.

2. Shipping Destinations

We currently offer delivery services to customers in the United Kingdom and selected international destinations.

Shipping availability and delivery options will be displayed during checkout based on your delivery address.

3. Delivery Times

Estimated delivery times begin after your order has been processed and dispatched.

Typical delivery times:

• United Kingdom: 3–7 business days
• International Orders: 7–20 business days

Please note that delivery times are estimates only and may vary due to factors outside our control, including:

• Customs processing
• Postal service delays
• Weather conditions
• Public holidays
• Incorrect delivery information provided by customers

4. Shipping Costs

Shipping costs are calculated based on the delivery location, shipping method, and order details.

The final shipping fee will be displayed at checkout before payment is completed.

From time to time, KENDERA FASHION LTD may offer promotional shipping rates or free shipping campaigns.

5. Order Tracking

Where tracking information is available, customers will receive tracking details by email after the order has been dispatched.

Please allow some time for tracking information to become active after shipment.

If you have not received your tracking information or require assistance with your delivery, please contact our customer support team.

6. Delivery Address Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Please ensure that your:

• Name
• Shipping address
• Postal code
• Contact details

are correct before completing your purchase.

KENDERA FASHION LTD is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by customers.

7. Lost or Delayed Packages

While we work with reliable shipping partners, delivery delays may occasionally occur.

If your order has not arrived within the estimated delivery timeframe, please contact us at:

Email: support@kenderafashion.com

We will assist you in checking the shipment status and resolving delivery issues where possible.

8. Customs, Duties and Taxes

For international orders, customers may be responsible for any customs duties, import taxes, or additional charges imposed by the destination country.

These charges are determined by local authorities and are outside the control of KENDERA FASHION LTD.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within a reasonable timeframe after delivery.

Please provide:

• Your order number
• Photos of the item and packaging
• A description of the issue

Our customer support team will review your request and provide assistance.

10. Contact Us

If you have any questions about our Shipping Policy or your order delivery, please contact us:

KENDERA FASHION LTD
Address: 6 Maran Way, Erith, United Kingdom, DA18 4BP
Email: support@kenderafashion.com
Phone: +44 7985702902