Returns + Exchanges

At KENDERA FASHION LTD, we want every customer to be happy with their purchase. If you are not completely satisfied with your order, you may request a return or exchange according to the terms outlined below.

1. Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and unworn
• The item must be in its original condition
• The item must include original packaging where applicable
• The item must not show signs of damage, wear, or alteration

Items that do not meet these conditions may not be accepted for return.

2. Jewellery Hygiene Requirements

For hygiene and safety reasons, certain jewellery items may not be eligible for return if they have been worn, used, or removed from their original packaging.

This may apply particularly to earrings and other jewellery items where hygiene considerations are required.

3. How to Request a Return

To request a return, please contact our customer support team before sending any items back:

Email: support@kenderafashion.com

Please include:

• Your order number
• The item(s) you wish to return
• The reason for your return
• Supporting photos if the item has an issue

Our team will provide return instructions after reviewing your request.

4. Return Shipping

Unless the item received is incorrect, damaged, or defective, customers are responsible for return shipping costs.

We recommend using a tracked shipping service when returning items, as KENDERA FASHION LTD cannot be responsible for items lost during return transit.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If your return is approved:

• Refunds will be processed to the original payment method.
• Refund processing times may vary depending on your payment provider or bank.
• Original shipping fees are generally non-refundable unless required by applicable law or the item was incorrect or defective.

6. Exchanges

We accept exchanges for eligible items, subject to product availability.

If you would like to exchange an item, please contact us with:

• Your order number
• The item you wish to exchange
• The replacement item requested

Exchange requests must meet the same eligibility requirements as returns.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

• Order number
• Photos of the item
• Photos of the packaging if applicable

We will review the issue and provide an appropriate solution.

8. Non-Returnable Items

Returns may not be accepted for:

• Items that have been worn or used
• Items damaged through improper care or handling
• Items without original packaging where required
• Items returned outside the return period
• Gift cards or promotional items where applicable

9. Contact Us

If you have any questions about returns or exchanges, please contact us:

KENDERA FASHION LTD
Address: 6 Maran Way, Erith, United Kingdom, DA18 4BP
Email: support@kenderafashion.com
Phone: +44 7985702902